At Peri Peri Chicken, we take pride in delivering fresh, high-quality food and ensuring a satisfying experience for every customer. Your satisfaction is important to us, and we aim to resolve any issues promptly and fairly.
Refunds
-
Due to hygiene and safety regulations, we cannot accept returns of prepared or delivered food.
-
If your order is incorrect, damaged, missing items, or does not meet quality expectations, please contact us immediately.
-
Refunds may be issued at our discretion in cases of verified issues with your order. This could include a full or partial refund, depending on the nature of the problem.
Returns
-
We do not accept physical returns of food items.
-
For packaging issues, missing items, or incorrect orders, please notify us within 24 hours of delivery. We will review the situation and provide a solution.
How to Request a Refund or Report an Issue
-
Contact us via phone or email with your order details.
-
Explain the issue clearly (wrong order, missing item, or quality concern).
-
Our team will review your case and advise on the next steps, which may include a replacement, refund, or store credit.
Delivery and Takeaway Orders
-
All delivery and takeaway orders are checked for quality before leaving our kitchen.
-
We strive to ensure your food arrives fresh, hot, and correctly prepared.
-
If any issue arises, please contact us immediately so we can resolve it efficiently.
Additional Information
-
Refunds will be processed using the same payment method as the original order wherever possible.
-
Store credit or replacement options may be offered if a refund is not feasible.
-
This policy applies to all dine-in, takeaway, and delivery orders across our Plus franchise locations.
Contact Us
For further questions, queries, or assistance regarding refunds or returns, please reach out to our team:
Phone: 01293 664 303
Email: contact@perifrys.co.uk
Address: 28B Broadwalk, Crawley RH10 1HJ, United Kingdom
We are committed to ensuring every customer has a positive experience with Peri Peri Chicken. Your feedback helps us maintain our high standards and continue delivering bold, fresh flavours every time.
Peri Peri Chicken – Fresh, Bold Flavours, Every Time.